Sawnet Support

DSL Modem Instructions:

Instructions for the IntelPro 2100 DSL modem and USB

1.) Uninstall modem software

2.) Re-install modem software

3.) Set Modem to bridging

4.) Confirm that the Intel Modem is using VPI/VCI of 1 and 1 as the default

The Qwest number is 800 247 7285 if there is no connectivity

The IP address of your computer connected to this DSL modem should be.

64.146.133.xxx[your saw.net support technician will give you this number]
255.255.255.0 subnet mask
64.146.133.1 default gateway

SawNet Service Committment

If you don't find answers to your questions here you may call SawNet at 503-972-1651 (Portland) or 509-427-4865 (Stevenson) and talk to our highly-experienced technical support staff. Tech support hours are currently Monday-Friday 9am - 6pm. You may also send mail to support@Saw.Net (Email will be replied to within 24 hours).

SawNet maintains 24 hour x 7 day x 365 day support on our online systems and are on call for network emergencies.

SawNet strives to provide the highest the level of service to our customers. We will try to complete normal customer service requests by the end of each work day if the request is submitted before 3:00PM Mon-Fri. Otherwise, within 24 hours we will respond to the request with an anticipated time of completion. We will also notify the customer by email or phone when the request has been completed.

SawNet also provides managed service contracts for mission critical networks and colocated servers.